Student Services Representative

Posted by K12
Bloomsburg, PA
May 13, 2019

Job Details

• Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature.
• Follows basic procedures and scripts, using fundamental knowledge to navigate company’s customer information systems and/or order system along with a basic knowledge of company, services, and products.
• Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
• Passes more complex customer inquiries to higher level Call Center Representatives.

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