Store Front/Drive Thru Server — Urgently hiring

Posted by Tim Hortons
Niagara Falls, NY
April 6, 2021

Job Details

Job details


From $14.75 an hour

Job Type
Number of hires for this role
On-going need to fill this role


    • Day Shift (Preferred)

    • Night Shift (Preferred)

    • Overnight Shift (Preferred)

Full Job Description

Hospitality & Guest Service

v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

v Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge

v Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

v Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

v Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

v Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

v Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

v Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

v Prepares all products as required, following the order monitor to ensure the accuracy of every order

v Communicates showcase and product needs to ensure proper product availability for guests

v Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

v Follows all restaurant policies, procedures and standards

v Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

v Works in compliance with occupational health and safety legislation

v Knows, understands and follows safe work practices and procedures

v Uses or wears personal protective equipment or clothing as required

v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Postural & Physical Demands Requirements

v Frequent reaching above waist, chest, and shoulder level, as well as below waist level

v Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)

v Continuous standing on tiled surfaces for all tasks

v Ability to stand for long periods of time without a break

v Frequent hip flexion while walking for all tasks

v Occasional lifting of boxes of supplies/products weighing from < 5 – 50 lbs. vertically from floor to knuckle height

v Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height

v Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Job Types: Full-time, Part-time

Pay: $14.75 per hour

COVID-19 considerations:
Facemasks and gloves are required for all team members. Plexi-glass barriers have been installed at the front counter ordering locations. Temperature checks upon arrival for shift. Daily, shift and hourly disinfecting and sanitizer procedures


  • 401(k)
  • Employee discount
  • Flexible schedule


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends

Shift Availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: / One location

Hours per week: / 10-19 / 20-29 / 30-39

Pay frequency: / Every week

Work includes: / Weekends

Paid Training: / Yes


  • Store Manager
  • Assistant Manager
  • Shift Lead

Employees working per shift: / 6 – 10

Work Remotely: / No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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