Parts Department Customer Service Associate

Posted by Friend & Friend
Ellsworth, ME
December 24, 2020

Job Details

Job details

Job Type
Number of hires for this role


    • High school or equivalent (Required)

    • Customer Service: 1 year (Preferred)

    • Automotive Repair: 1 year (Preferred)

    • Day Shift (Preferred)

    • Night Shift (Preferred)

Full Job Description

Friend & Friend is looking to add to the Parts Department team!

The ideal candidate will have an unrelenting desire to serve our customers. Technical automotive repair and maintenance experience is a plus, but we’ll gladly train the right candidate!

Excellent oral and written communication skills are a must, as is professional phone etiquette. Attention to detail is extremely important, as is the ability to work in a fast-paced environment with a team-oriented atmosphere. The position can be physically demanding, as well; the ideal candidate should be able to be on their feet all day, and routinely – and repetitively – live up to 60 pounds. Basic computer skills are required, as well.

The focus of the Parts Department is ultimately on our customers; the ability to problem-solve, troubleshoot, and solve the problems of our customers is what we are here to do! The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Skills and Qualifications

  • Customer Service Experience, preferably 1-2 years – We will train the right candidate!
  • Excellent oral and written communication skills
  • Ability to work in a team-oriented environment
  • Computer skills, including CRM and inventory software
  • Ability to lift up to 60lbs
  • Problem-solving and organizational skills
  • Ability to maintain a clean and orderly work area
  • Ability to multi-task in a fast-paced environment
  • Minimum Education – High School diploma

Job Type: Full-time

Pay: $0.00 per hour


  • Health insurance
  • Paid time off


  • 8 hour shift
  • Monday to Friday
  • Weekends

Education: / High school or equivalent (Required)


  • Customer Service: 1 year (Preferred)
  • Automotive Repair: 1 year (Preferred)

Shift Availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Communication method(s) used: / Phone / In person

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction
  • High stress tolerance — thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Company’s website: /

Company’s Facebook page: /

Work Remotely: / No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place

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