K-Mart Corporation /Sears Holding

Posted by K-Mart Corporation
Berwick, PA
April 8, 2019

Job Details

Ensures customer care and selling are #1 priority
• Able to run a cash register quickly and efficiently.
• Has a strong understanding of precise register functions, including how to process all transactions and forms of tender as well as layaway payments.
• Prepared to serve the customer with a positive attitude at all times.
• Maintains register station by replenishing supplies, cleaning and straightening work area
• Knowledge of store, services, and locations of merchandise.
• Promote and comply with all register prompts relating to the use of Shop Your Way Rewards, our credit card, Smart Plans, gift cards and other add-on sales.
• Demonstrates strong skill set in suggestive selling techniques for add on sales.
• Practices operation invitation and positive customer interactions.
• Observes customer traffic and calls for additional service as needed to provide efficient customer service.
• Makes eye contact, smiles, greets and offers help to every customer.
• Assists in handling and resolving customer issues and complaints.
• Thanks the customer for shopping at Kmart and invites them back.
• Maintains a friendly and courteous demeanor while providing fast and efficient service to customers.
• Teaches, models and leads ways to satisfy customers.
• Assists in training fellow associates in checkout procedures.
• Follows corporate guidelines relating to MC&C and known loss merchandise

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