Field Interviewer

Posted by Vital Research
Bennington, VT
February 12, 2020

Job Details

Field Interviewer

National Core Indicators Aging & Disabilities (NCI- AD) and Developmental Disability (NCI-DD) Survey

Vital Research (Vital) is partnering with the state of Vermont to conduct the National Core Indicators – Aging and Disabilities (NCI-AD) and National Core Indicators-Developmental Disabilities (NCI-DD) projects, which are voluntary efforts to assess and monitor quality of life and outcomes for individuals receiving services and support from state-funded programs. Core survey questions cover topics such as: getting needed services, communication with providers, case managers, choice of services, medical transportation, and personal safety, as well as community inclusion and empowerment. The goal is to improve these programs.

Vital is seeking Field Interviewers throughout the state to complete face-to-face interviews with persons who are aging, have a physical and/or developmental disability, and are receiving state services. This is a temporary, 10-week project beginning February 18, 2020 (or until all interviews have been completed across the state). Participation in the NCI Project is a way to give this population a voice in the future of state services in Vermont.


Call potential participants/guardians to schedule interviews.
Organize and manage own interview schedule.
Download and print one-page assignment sheets from a secure file-sharing website using a personal computer and printer (publicly accessed printers and computers are not allowed).
Drive extensively to conduct interviews at the respondent’s location in an atmosphere of privacy.
Using a tablet computer, conduct a minimum of 10 face-to-face interviews per week, each lasting 30-45 minutes.
Be punctual, work independently and remain unbiased when conducting interviews.
Keep organized records of calls/interviews and update respondent status daily (e.g., completed interviews, scheduled interviews, refusals, etc.).
Upload (sync) your completed interviews and other updates daily using a WIFI connection.
Build positive relationships with customers and comprehend customer feedback.
Comply with confidentiality, federal HIPAA regulations, and adhere to data security requirements.
Utilize personal cell phone and email address to regularly be in touch with Vital Research.
Participate in weekly or bi-weekly conference calls.

Attend and pass a mandatory three-day, paid training in Waterbury, Vermont February 18-20, 2020.
Comfort interacting with frail, older adults, and others with physical and/or other disabilities.
Administer a large volume of phone calls/cold calls to schedule interviews with individuals who may not expect a phone call.
Must have a private desktop/laptop computer, printer, wireless Internet, and ability to print from home.
Technical proficiency with email, uploading/downloading files, Internet use, recording responses on a tablet computer, and troubleshooting possible technical glitches.
Strong organization, time management and interpersonal skills with the ability to communicate skillfully and in a timely manner via email, phone, and in-person.
Ability to work independently and as part of a team.
Adhere to technology and data security requirements, including current anti-virus and malware protection software, and performance of data security checks
Reliable transportation, valid driver license/automobile insurance.
Adhere to a business casual dress code (i.e., no denim, shorts, t-shirts, or open-toed shoes).
Desired Qualifications:

Familiarity with older adults, nursing homes, assisted living, or adult day care centers strongly preferred.
Interviewing experience preferred.

$19.00/hour work time (includes conducting interviews, making phone calls, scheduling, etc.)
$10.96/hour commute time
federal mileage reimbursement
$20.00/month phone stipend, upon submission of monthly phone statements
$10 print stipend upfront

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