Customer Service Representative / Urgently hiring

Has Sunday evening ever rolled around and you found yourself dreading going to work on Monday?

Have you ever felt unheard, unappreciated, and undervalued? Have you ever been in a situation where you knew what was the right thing to do, but policies prevented you from doing it? Frustrating, isn’t it?

At Cleaner’s Supply, we have one objective and that is to wow our customers with every interaction. To accomplish that, we hire great people with friendly, outgoing personalities and we give them the tools and the autonomy to make every interaction a great one.

Maybe you aren’t familiar with us, yet? Cleaner’s Supply is the global leader in distributing dry cleaning and tailoring related products. We became the industry leader by following a simple philosophy. Treat the customer great!

We are looking to add a strong player to our team who has the ability to connect with customers over the phone, email and chat.

We know that we can’t provide great service without having a great team, so we go above and beyond to create a culture that is fun and supportive while empowering our team members to do the right thing for customers. Our representatives are supported by a management team that truly values their skills, contributions, and input.

On top of your base hourly rate, you’ll have the opportunity to earn additional money based on your performance. Of course, we also offer comprehensive paid training, benefits, and more!

We’re open Monday through Friday, so no weekends are required!

Requirements:

 Build relationships with your customers while answering phone calls and emails.

 Wow the customer with follow up calls

 Grow sales with effective selling techniques

 Ability to type 30 WPM

 Ability to deliver quality, detailed work on a consistent basis

 Ability to work in a fast-paced environment

Availability to work Monday-Friday 11:30 am to 8:00 pm.

Customer Service or Sales preferred: 1 year

Job Type: Full-time

Pay: $14.00 – $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: / 8 hour shift

Supplemental Pay: / Bonus pay

COVID-19 considerations:
We take our employee’s safety very seriously and began preparing for Covid19 in February by making sure our employees had the tools to work from the safety of their homes. They continue to work from home as we monitor the situation.

Ability to Commute/Relocate:

• Conklin, NY 13748 (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Language: / Spanish (Preferred)

Work Location:  / One location

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Other duties as requested

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• People-oriented — enjoys interacting with people and working on group projects
• High stress tolerance — thrives in a high-pressure environment

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a college diploma

Company’s website: / www.cleanersupply.com

• Company’s Facebook page / :https://www.facebook.com/cleanersupply/

Benefit Conditions: / Only full-time employees eligible

Work Remotely: / Yes, occasionally