Customer Relations Specialist

Posted by Orkin Pest Control
Clearfield, PA
March 21, 2019

Job Details

• Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment
• Contact customers to schedule and confirm service appointments
• Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
• Schedule & communicate with Service Technicians to meet customer requirements
• Perform outbound calls to customers to follow-up on service received
• Perform outbound calls to customers regarding outstanding account balances
• Receive payments from past due customers
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
• Reschedule accounts not serviced within 24 hours
• Answer inbound customer service calls with an open, friendly greeting
• Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Use strong communication skills to communicate/empathize with customers
• Work well within a team

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