Client Care Assistant

Posted by Aspenti Health
Enosburg, VT
December 2, 2019

Job Details

About the Role
The Client Care Assistant will greet and service clients in a busy walk-in lobby. The Client Care Assistant will also answer in-person inquiries about the drug testing process. S/he will perform patient urine collections, both observed and unobserved. This position will support an efficient office environment while providing administrative support to the Regional Operations Coordinator and Manager as directed.

Patient Satisfaction
o Greet public and manage office traffic with a customer oriented, friendly attitude
o Ensure that all patient paperwork is filled out correctly and all necessary information has been captured at the time of the collection
o Process client payments and other billing-based tasks
o Update and maintain client contact information and records, as necessary
o Data entry; faxing, scanning and copying documents as necessary

Laboratory Support
o Perform collections for urine drug screening, both observed and unobserved
o Monitor and maintain supplies and supply records for front office use
o Use effective communication skills in working with all laboratory staff

CCA Fundamentals
o Utilize excellent computer skills, especially Microsoft Office and Advanced MD
o High level of reliability, attention to detail, dedication and initiative
o Act responsibly and follow professional code of conduct as set forth by senior personnel
o Maintain a high level of confidentiality by understanding and use of HIPAA laws and procedures

What It Takes
Delivering on our 3-part mission means providing quality results and exceptional patient care. We share a commitment to improving treatment outcomes through our work. We work closely with community organizations that advocate healthy lifestyles. Aspenti Health Colleagues are a team with compassion and collaboration to be an integral part of the recovery community.
o At a minimum, has successfully completed the requirements of a high school diploma.
o One year of previous office experience is desirable
o Flexibility to work day, evening or night shifts including weekends, holidays and on-call
o Ability to stand or sit for long periods of time if needed
o Excellent computer skills, with a demonstrated knowledge of Microsoft Office applications
o Ability to multitask, while maintaining attention to detail
o May be required to travel between business locations for coverage as requested

Client Care Assistants will be eligible or a $500 sign-on bonus after working at Aspenti Health for 6 consecutive months. Aspenti Health also offers an incentive program for Client Care Assistants, with the opportunity to receive an additional bonus of up to $1,000 every year!

Aspenti Health is a leading clinical drug testing laboratory focused on providing quality results and exceptional patient care. Through scientific innovation and collaboration, we see ourselves as an integral part of the recovery community. Aspenti Health colleagues share a commitment to improving treatment outcomes through our work. As part of our mission to support overall health and wellness, we work closely with community organizations that advocate healthy lifestyles. For more information, please visit www.aspenti.com.

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