Call Center Representative

Posted by Lincare Healthcare
Phillipsburg, PA
March 28, 2019

Job Details

• High School Diploma or GED, some college, preferred
• Minimum 1 year of Customer Service
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations
• Capable of following an issue through to its conclusion

• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake

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