Call Center Coordinator

SERVPRO Team Luciani is seeking a Call Center Coordinator. The Call Center Coordinator is responsible to answer and field all calls for the office staff and assist with other miscellaneous office related tasks.

Responsibilities Include:

• Answer phone calls.
• Field phone calls to appropriate personnel.
• Assist in overflow office duties including: filing, scanning, copying, sending email correspondence, assisting with other miscellaneous tasks across multiple departments.
• Cross-train in the Customer Service Representative department.
• Act as a back-up or fill-in for the Customer Service Representative department.
• Document all phone correspondence with customers in appropriate files.
• Take messages when office staff is unavailable, follow up with office staff to ensure call backs.
• Other duties as needed.

Knowledge / Required Skills:

• Intermediate to Advanced Computer Knowledge
• Excellent Customer Service Skills
• Personable, Friendly Demeanor
• Ability to Multitask

Job Type: Full-time

Pay: $14.00 – $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule: / Monday to Friday

Work Location: / One location

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely: / No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place