Call Center Coordinator

Posted by Servpro
East Haven, CT
January 22, 2021

Job Details

Urgently hiring

Job details

Salary

$14 – $17 an hour

Job Type
Full-time
Number of hires for this role / 1

Full Job Description

SERVPRO Team Luciani is seeking a Call Center Coordinator. The Call Center Coordinator is responsible to answer and field all calls for the office staff and assist with other miscellaneous office related tasks.

Responsibilities Include:

  • Answer phone calls.
  • Field phone calls to appropriate personnel.
  • Assist in overflow office duties including: filing, scanning, copying, sending email correspondence, assisting with other miscellaneous tasks across multiple departments.
  • Cross-train in the Customer Service Representative department.
  • Act as a back-up or fill-in for the Customer Service Representative department.
  • Document all phone correspondence with customers in appropriate files.
  • Take messages when office staff is unavailable, follow up with office staff to ensure call backs.
  • Other duties as needed.

Knowledge / Required Skills:

  • Intermediate to Advanced Computer Knowledge
  • Excellent Customer Service Skills
  • Personable, Friendly Demeanor
  • Ability to Multitask

Job Type: Full-time

Pay: $14.00 – $17.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Schedule: / Monday to Friday

Work Location: / One location

This Job Is:

  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely: / No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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