Assistant Home Consultant / Customer Service Representative

Posted by Village Homes
Berlin, VT
January 14, 2021

Job Details

Job details


$35,000 – $55,000 a year

Job Type
Number of hires for this role

Full Job Description

Do you want to be a part of transforming the lives of others? Are you eager to grow in your career while assisting Vermonters in owning new and affordable energy efficient homes?

Village Homes, a fast growing Modular & Manufactured Home Builder serving Vermont & New Hampshire, is seeking an enthusiastic, outgoing Assistant Home Consultant / Customer Service Representative (CSR)

In this role, you will work closely with the Sales Consultants and the Sales Manager. Your primary duty is to support and assist your team with converting Modular & Manufactured Home construction “leads” into customers. You will field and help qualify incoming phone calls, internet inquiries, applications, and model home lot traffic on a daily basis. You will help your sales team assess the needs of prospective customers, and guide them through the purchase process. And you will perform key administrative and analytical duties in the office.

Applicants must have excellent attention to detail and would ideally have a background in industries such as Mortgage Lending, Real Estate, Construction and/or Finance. However, all professionals with customer service skills who are capable of learning efficiently should apply. Candidates should be comfortable in Microsoft Excel, Word and Outlook. Applicants must also be comfortable with learning emerging technology and using social media. This is a low pressure consultative support role where personable and trustworthy individuals will thrive.

Compensation will be a combination of salary plus commission.


  • Greet walk-in customers, answer sales related calls and respond to internet contact requests
  • Lead follow-up/follow through
  • New home plan conception/modification
  • Contract/disclosure generation and management
  • Assist with/manage customer bank finance process and closing process
  • Interior design as needed
  • Facebook/social media/website management
  • Sales material management
  • Office & display lot up-keep
  • Assist with/manage parts sales, order placement and incoming deliveries
  • General research & proactive projects as needed
  • Other various general office duties


  • Proficient in Microsoft Excel, Word and Outlook
  • Excellent attention to detail, strong written communications skills and strong interpersonal skills
  • Extremely customer focused, trustworthy and comfortable in sensitive and/or confidential situations
  • Must be self-motivated, have strong work ethic and value integrity
  • Capable of executing on priorities with at times minimal supervision

Please apply in person, email resumes, or call Jason at 802-552-4282


Village Homes Corporation

1083 US Route 2 Berlin, VT 05602-8245

Job Type: Full-time

Pay: $35,000.00 – $55,000.00 per year


  • Dental insurance
  • Health insurance
  • Paid time off

Supplemental Pay:

  • Commission pay

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Aggressive — competitive and growth-oriented
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Company’s website: /

Company’s Facebook page:


Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely: / No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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