Office Assistant II

Posted on January 10, 2018 by UPMC Williamsport, PA

Job Description

Provide physician support and customer services including secretarial, clerical and reception duties in the front office area. Responsibilities: •Actively practice behaviors associated with SH Service Excellence expectations.Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for Susquehanna Health. Provide "the best C.A.R.E. for our patients no matter what." •Know and follow all organizational/departmental policies/procedures. •Assume responsibility for personal development and education. •Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy. •Receives and directs office communications (telephone, in person, electronic, or written). •Processes correspondence. •Maintains physician's schedule. •Schedules patient appointments and diagnostic tests and manage referrals. •Manages efficient filing and record maintenance systems. •Maintains general office supply inventory. •Assists with financial billing responsibilities of specific clinical area such as posting charges and payments. •Ensures accurate insurance billing via registration process and properly preparing daily deposits. •Maintains an orderly and welcoming practice environment for staff and patients. Qualifications High School Diploma or equivalent required. 2 years of progressively responsible clerical/secretarial experience required. Associates degree in lieu of required experience. Medical office experience preferred.

Job Type

Full Time

How to Apply

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